Support
Tell us what happened: the drive type, what you tried and what DiskMend shows. We usually answer within one working day.
Questions people ask
Is it really free to try?+
Yes. Scanning and previewing are free, and you can save your 3 most important files on each drive without a license. You only pay if you want to save more.
Will DiskMend change anything on my drive?+
No. The drive is opened read-only. Recovered files must be saved to a different drive.
Windows says “You need to format the disk”. What should I do?+
Close that window and do not format. Open DiskMend and select the drive; it reads the drive directly, even when Windows cannot.
Can it recover files after a quick format?+
Usually yes. A quick format only rewrites the file table; DiskMend finds old records and searches by content.
What does the license cover?+
One drive, on one Windows PC, for 30 days from activation: save every file found on that drive as often as you like.
Why administrator permission?+
Windows only lets programs read a disk directly with administrator permission. DiskMend asks once when you pick a disk and still only reads.